Canadian Corporations Raising Rates During Pandemic

In an race to see who could be the worst Canadian Corporation during the pandemic, both Bell Mobility and ScotiaBank decided now would be a great time to raise rates on their customers. Both rate announcements arrived in my mailbox on the same day. Well done Bell and Scotia … a neck and neck race to the bottom of the barrel. Soaking Canadians when we can least afford it is a great way to ruin any future business or loyalty. Of course, with Trudeau in power, the bailouts are assured to be there for you … so who cares, right?

Well in this race, we actually have a clear winner. One steaming pile is actually more rotten than the other.

Bell Mobility wins! Faye Katsaros, VP of Customer Service and Sales managed to send out such a poorly worded rate increase letter, that the Bell phone lines have been flooded with irate customers demanding to know what is going on. Way to go Faye. Of course, you don’t have to answer the phones (even though you claim to be in ‘Customer Service,’) so it doesn’t affect you, does it. Its the front line workers, the ones doing real work, who get to bear the brunt of your poor grasp of the English language. Apparently, being THE VP of Customer Service & Sales does not require you to proofread a sh!tty price increase letter. Sheesh … my 16 yr old could have worded this better.

In Faye’s words, after a bunch of self aggrandizing, back patting and excuses, comes this lovely sentence, “Starting on your March 2021 Mobility bill date, your Smartphone rate plan price will increase by $70/month.” Is English a 2nd language for you Faye? Trying to help you out here.

The correct wording should be, “bla, bla, bla … rate plan will increase to $70/month.” See that? ‘To’ vs ‘by.’ They do not mean the same thing … they are not interchangeable. Your Liberal Arts degree should have taught you that.

Back to ScotiaBank and Bell raping customers during some of the hardest times Canadians have faced since WW2. Both of you need to understand that doing this when Canadians are struggling will hurt you far more in the long run than the little money you gain. I can’t cancel my bank accounts now, nor can I get out of my cell phone contracts with my business, but when the time comes I will repay your poor treatment of me by going elsewhere.

There are still some of us here in Canada who have loyalty. Some of us still stick with those who stick by us. Neither of you will see loyalty from me ever again. When the chance comes to change banks and phones, I’m gone.

Thanks for nothing.